Shipping policy
Our Beef is processed in a USDA Inspected facility where it is frozen and labeled appropriately. We ship this beef to you early in the week to help ensure it arrives to you in a timely manner.
Your Beef order will be shipped in a custom insulated shipping box. We hope that all meats will arrive frozen. Be aware that thawing can occur due to weather, shipping delays or small orders that do not fill a box. All meat should arrive “cool to the touch” or at refrigerator temperature.
Our goal is for your order to arrive frozen. To ensure that your order arrives in perfect condition, our products are shipped in an insulated shipping box packed with dry ice.
*Dry Ice Caution* It is normal for the dry ice to have dissipated during shipping. Use protective gloves to handle dry ice, or allow it to dissipate on its own. Avoid contact with bare skin.
Your products should be frozen or cool to the touch at time of arrival. Place them into the freezer or refrigerator immediately upon receipt and inspection. If they do not feel cool to the touch upon arrival, please email info@doublehranchco.com within seven (7) days of receipt, provide a description of the damage, and a photo (s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.
You will receive an email confirming your order was placed and shipped. A shipping tracking number will be sent when your order is processed. The billing customer is responsible for ensuring that the recipient will be able available for delivery. It is highly recommended you monitor the package to ensure that it can be received by you or your designated recipient.
Please reference the shipping confirmation email that contains tracking number and expected delivery date by carrier.
Double H Ranch Co. is not responsible for damage to the products if recipient is not available to accept the shipment at time of delivery. We ship without requiring a signature to ensure your product arrives in a timely manner. Damage to the products due to an incorrect or incomplete address voids our guarantee.
Double H Ranch Co. products are shipped via UPS, FedEx, or USPS.